Celebrating 27 years · Handmade in Elora · Free local pickup and Canada-wide shipping
Celebrating 27 years · Handmade in Elora · Free local pickup and Canada-wide shipping
Blown Away Glass Studio (“Blown Away”, “we”, “us” or “our”) is committed to protecting the privacy of everyone who visits our website, shops with us, signs up for our emails, or books a class. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.
By using our website or giving us your personal information, you agree to the practices described in this policy.
Blown Away Glass Studio
6506 Wellington Road 7, Elora, ON N0B 1S0
Phone: 519-846-8268
Email: info@blownawayglassstudio.com
We are the organization responsible for the personal information collected through our website and studio. If you have any questions about this policy or how we handle your information, please contact us using the details above.
This includes information you provide when you:
When you make a purchase, your payment is handled by our third-party payment gateway at our WooCommerce checkout. Your full card details are collected and processed by that gateway and are not stored by us. We receive confirmation of payment and limited details such as the last few digits of your card and the billing name and address.
When you visit our website, we and our service providers may automatically collect technical information such as your IP address, device and browser type, the pages you view, the site you came from, and how you use our site. We collect this using cookies and similar technologies (see “Cookies and analytics” below).
We do not ask for sensitive personal information, and we ask that you do not send it to us unless it is necessary, for example an accessibility requirement relevant to a class booking.
We use personal information to:
We will only use your information for the purposes described here, or for a purpose a reasonable person would consider appropriate in the circumstances, unless we obtain your consent to use it for another purpose.
In most cases we collect, use and disclose your personal information with your consent. Depending on the sensitivity of the information, your consent may be express (for example, when you opt in to our newsletter) or implied (for example, when you place an order and we use your address to ship it). You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us. Withdrawing consent may mean we are unable to provide certain products or services.
Our website uses cookies and similar technologies to make the site work, remember your preferences, keep your shopping cart, and understand how the site is used so we can improve it. Some cookies are necessary for the site and checkout to function; others help us with analytics and marketing.
Our online shop runs on WooCommerce (on WordPress), which sets cookies needed for the store and checkout. We use Google Analytics to understand how visitors use our site.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site works. Where required, we will ask for your consent before setting non-essential cookies.
We do not sell your personal information. We share it only as needed to run our business, and as described below.
Some of our service providers may store or process information outside Canada, including in the United States, in which case your information may be subject to the laws of those jurisdictions.
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, tax and reporting requirements. When we no longer need it, we take reasonable steps to securely delete or anonymize it.
We use reasonable administrative, technical and physical safeguards to protect personal information against loss, theft, and unauthorized access, use or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to keep our safeguards current.
Subject to applicable law, you have the right to:
To make a request, contact us using the details in this policy. We may need to verify your identity before we respond, and we will respond within the time required by law.
If you have signed up for our newsletter, you can unsubscribe at any time using the link in any message or by contacting us. Our marketing emails are sent in line with Canada’s Anti-Spam Legislation (CASL).
Our website and shop are intended for adults, and our classes have a minimum age (please see the Classes page). We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe a child has given us personal information, please contact us and we will take appropriate steps.
Our website may link to third-party sites, such as our social media pages or our booking platform. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. The current version will always be posted on this page with the “Last updated” date. Please check back periodically.
If you have a question, request or concern about your privacy or this policy, please contact us:
Blown Away Glass Studio
6506 Wellington Road 7, Elora, ON N0B 1S0
Phone: 519-846-8268
Email: info@blownawayglassstudio.com
If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Tell us the class and dates you’d like and we’ll confirm availability by email.
Cancellation & refund policy: All classes / workshops / teambuildings / parties / events are non-refundable and non-transferrable. You will lose 50% of the full amount if you cancel your workshop within 2 weeks of date confirmed. The other 50% can be put towards another class or on pieces already for sale in the gallery. If you cancel within 2 days or miss your class no refund will be issued. Classes expire after 2 years of purchase date.
